problem stay logged in

Chris Skull · August 20, 2015, 10:01:57 AM

Hello Fred,

nice you find a server

First day i had no problems with cloud service.
But now every time after some hours tasks desktop falls logged out and do not re connect.
I have to shut down tasks and start-up again, logging in successful... some hours later its logged out again.
What can i do ?
I use 1.67 on Win 7.

Greetz
Chris

fred · August 21, 2015, 02:57:52 PM

Quote from: Chris Skull on August 20, 2015, 10:01:57 AM
What can i do ?

Whenever this happens check the BoincTasks Cloud tab and see if it shows connected.
Try closing the browser and start it again.
Next try to log in with another browser like chrome or firefox, but only one at a time.
To check if the problem is in BoincTasks or on the other side.

Chris Skull · August 21, 2015, 04:10:33 PM

I know its other site because if i come home and see on desktop the tab cloud i see massage: login fails... after restart BT login successfully....

fred · August 21, 2015, 05:21:51 PM

Quote from: Chris Skull on August 21, 2015, 04:10:33 PM
I know its other site because if i come home and see on desktop the tab cloud i see massage: login fails... after restart BT login successfully....

Next time you see it give me the exact error message.

And next remove the check at "Cloud enable" wait 5 seconds and check it again, see if it reconnects.

Chris Skull · August 22, 2015, 09:09:27 AM

Quote from: fred on August 21, 2015, 05:21:51 PM

Next time you see it give me the exact error message.

And next remove the check at "Cloud enable" wait 5 seconds and check it again, see if it reconnects.

Yes it reconnects, that what i do every day i came home ....

If i try to login the cloud via browser there is no error massage... i log in, it loads for some seconds and than fall back in login screen...
( earlier it works perfect... but after some hours the desktop loses log in )

fred · August 22, 2015, 04:27:18 PM

1.68, should fix the connect issues.

Chris Skull · August 23, 2015, 01:01:20 PM

OK i will try thx.

(automatic update don't work (incl.beta)) it installs 1.67 again
Have download it manually now.

Chris Skull · August 24, 2015, 04:22:07 PM

Hmmm, today i had the same problem with 1.68

fred · August 24, 2015, 05:23:11 PM

Quote from: Chris Skull on August 24, 2015, 04:22:07 PM
Hmmm, today i had the same problem with 1.68

Maybe the server is down, it's not up 100%.

Goto Show->Log and check "Enable debug mode".
Click on "Debug setup".
Check "cloud" and close

Exit BoincTasks and restart BoincTasks.

Wait for it to happen....
Go here C:\Users\username\AppData\Roaming\eFMer\BoincTasks\log

And e-mail the latest log file.

fred · August 26, 2015, 07:24:55 AM

OK What I see is login failed, without any message, so no timeout. $:-\$
This may be caused by the firewall blocking the connection, I will try to find out what could cause this.

fred · August 28, 2015, 07:30:45 AM

I just send you (e-mail) a new version 1.69 to test.

fred · August 31, 2015, 04:47:36 PM

Yes finally I found the nasty bug, I'm testing 1.69 final right now, should be ready in a couple of days.

Chris Skull · September 08, 2015, 05:19:07 PM

Did you already change something ? I am now 3 days in without disconnect

fred · September 09, 2015, 06:20:23 AM

Quote from: Chris Skull on September 08, 2015, 05:19:07 PM
Did you already change something ? I am now 3 days in without disconnect

I did, 1.69.2 (169 Beta) should work without any problems. I could replicate the problem, so it should be fixed.

Chris Skull · September 09, 2015, 10:31:30 AM

Is that the one you sent me ? Or must i download it ? You sent me 1.69

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problem stay logged in